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I am most satisfied with their customization capabilities and after-sales response speed. Last year, we needed to adjust the appearance design of the 808nm hair removal machine for the North American market. Zhongke's team provided 3 sets of solutions within a week, and the final product's sales were 40% higher than expected. What's more, when there was a minor equipment failure once, their technical team provided remote guidance via video and solved the problem in 2 hours, which did not affect our terminal sales at all.

As a chain institution, we have extremely high requirements for equipment stability. Zhongke's Pelvic Floor Muscle Repair Chairs and Skin Analyzers have been used in 12 of our stores, and the failure rate has been almost zero for more than a year. Moreover, their regular maintenance service is very thoughtful—they will remind us of the equipment maintenance time in advance and update the operating system for free, which has helped us improve the customer experience and significantly increased the store repurchase rate.

When we first started our own brand, we lacked production and certification experience. Zhongke assisted us throughout the process from ODM scheme design to CE and FCC certification, helping us shorten the product launch cycle by 6 months. More importantly, they share market data—for example, they suggested that we add an intelligent analysis function to the skin analyzer, and now this product has become our best-seller. Thank you for Zhongke's professional support!At the same time, I also look forward to our future cooperation.